A: Browse our game collections, select an account, view details, add to cart, and complete the secure checkout process. We accept major credit cards and other secure payment options.
REQUENTLY ASKED QUESTIONS
Everything You Need to Know About Buying Game Accounts
Ordering & Payment
Q: How do I buy an account?
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, ApplePay, and GooglePay via Shopify Payments. All transactions are encrypted and secure
Q: Are there any hidden fees?
A: The price shown is the final price. Applicable taxes may be added at checkout depending on your region.
Q: Do you offer discounts?
A: Yes, we often have promotions and discounts. Check our homepage or subscribe to our newsletter for the latest deals.
Account Delivery
Q: How will I receive the account?
A: Account login details are automatically sent to the email address you provide during checkout, usually within minutes of payment confirmation (guaranteed within 24 hours).
We typically respond to quote requests within 24-48 business hours.
Q: I didn't receive the account email. What should I do?
A: Please check your spam or junk folder first. If you still can't find it, contact our support team via the Contact Us page or live chat with your order number and email address.
Q: How long does delivery take?
A: Most deliveries are instant (within minutes). We guarantee delivery within 24 hours. We will notify you of any unexpected delays.
Account Security
Q: Are the game accounts safe?
A: Yes, all accounts are verified for legitimacy. We strongly recommend you change the password and bind your own email/phone immediately after receiving the account to ensure its security.
Q: What should I do after receiving the account?
A: Steps in below:
- Log in immediately to verify.
- Change the password.
- Bind your email/phone.
- Remove any old bindings.
- Enable 2FA if available.
See our Trust & Safety page for detailed steps.
Q: Can the original owner take the account back?
A: Once you secure the account by changing the password and binding your information as recommended, it is yours. We take measures to ensure the security and finality of the transaction.
Account Types & Games
Q: What's the difference between Starter and Reroll accounts?
A: Starter Accounts come with specific rare characters/items already obtained, usually at a low game level. Reroll Accounts contain a large amount of in-game currency and summoning resources for you to pull characters yourself.
Q: Are accounts region-locked?
A: Yes, accounts are specific to game servers (e.g., NA, EU, Asia). Please ensure you purchase an account for the correct server you intend to play on. The server is clearly listed on the product page.
Q: Does the account include everything listed?
A: Yes, the product description accurately lists all significant contents. If you find any discrepancies upon delivery, please contact support immediately.
Support & Refunds
Q: What if there's a problem with the account?
A: Contact our support team within 24 hours of delivery if you experience issues like login problems or significant discrepancies. We will investigate and provide a solution, which may include support, replacement, or a refund.
Q: What is your refund policy?
A: Due to the digital nature of accounts, sales are generally final. However, refunds may be issued if the account is significantly not as described upon delivery or if access issues cannot be resolved within 24 hours. Please see our full Refund Policy for details.
Q: How can I contact customer support?
A: You can use the form on our Contact Us page or use the live chat widget on our site. We typically respond within 24 hours.
